Refund, Replacement & Returns Policy

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our refund/replacement/return policy. We offer free refund/replacement/return if the conditions have been met.

Eligible Conditions: You may request a refund or replacement under the following conditions:
• The product was received with significant damage.
• The product was not delivered or is out of stock.
• You received an incorrect or missing item. (We maintain strict quality control, but in the rare case of such an error, we will issue a full refund or replacement.)

Ineligible Conditions:
• You ordered the wrong product or SKU.
• The product or its packaging is damaged.
• The product is non-refundable.
• Damage is due to improper use, electrical issues, or shocks.
• There is evident mishandling by the customer or third-party logistics.
• The product is not in original condition, is used, tested, submerged, missing parts or unsealable.
• The claim submitted is incomplete, unclear, or illegible.
• You provided incorrect delivery details.
• The request is based on a change of mind, dissatisfaction, or failure to read provided information.
• The 24-hour claim period has passed and the order status is marked as closed.
• The package was unclaimed and destroyed by the logistics provider.
• The issue resulted from Force Majeure (e.g. natural disasters, epidemics, war, customs delays, etc.).

Yes all of our products are original and genuine. We offer the highest quality appliances in the Maldives from leading international brands. Thousands of customers trust us because of this exact reason.

All our products are covered by a 24-hour guarantee from the time of purchase. If your item is faulty, we’ll replace it or issue a refund. Additionally, products returned within 30 days are eligible for conditional inspection; charges may apply.

Yes, you can switch a product; however, a 5% replacement fee based on your original order value will apply—regardless of whether the new item's value is equal, lower, or higher. This fee covers logistical costs. Please note that exchanges are not accepted if the packaging is damaged.

If you have just received your products then worry not, just message us on our social media platforms and or mail us at support@bless.mv and we'll have it replaced or refunded for you.

Although it is unlikely for genuine products to be faulty, if an issue occurs, we can take it in for diagnosis by our qualified third-party technicians. Repairs typically take 7 working days, though more time may be needed for complex items. Charges may apply depending on the nature of the issue. Please note that certain items cannot be repaired in the Maldives due to the absence of authorized workshops. We always aim to resolve such matters as quickly as possible.