FAQ & Support

Yes, at Bless Maldives, you can easily place orders directly to boats. A full advance payment is required for all boat deliveries. Once your order is complete, we will provide a photo proof of delivery and/or give you a confirmation call.

Yes all of our products are original and genuine. We offer the highest quality appliances in the Maldives from leading international brands. Thousands of customers trust us because of this exact reason.

All our products are covered by a 24-hour guarantee from the time of purchase. If your item is faulty, we’ll replace it or issue a refund. Additionally, products returned within 30 days are eligible for conditional inspection; charges may apply.

Yes, cash on delivery (COD) is available for most orders within Male'.

For Hulhumale':
• COD is accepted for small orders.
• For larger orders, payment must be made in advance via bank transfer.

Note: COD is not available for boat deliveries.
‍
‍Customers are required to pay immediately upon delivery. Delays or holding up our delivery team are costly.

We do not deliver products for display or trial purposes. All items are original and genuine. It is your responsibility to research the product details on our website or through Google using the model number.

If an order is rejected upon delivery, a 7% service fee will be charged to cover cancellation and logisitical costs.

Yes, you can request for a quotation by messaging us or by mailing us at support@bless.mv

Yes, you can request for a GST invoice by messaging us or by mailing us at support@bless.mv with the billing details.

All our products are guaranteed. If any issue is reported upon delivery, we will issue a replacement or full refund.

If you choose Cash on Delivery, please note:
• Products cannot be tested before payment.
• We do not deliver items for display or trial purposes.
• You are required to make payment immediately upon delivery without delays or holding our delivery team.

You may test the product after delivery, but our delivery assistants:
• Will not assist in testing the product.
• Are not responsible for demonstrating or explaing how to operate it.

It is your responsbility to:
• Refer to the user manual.
• Contact us for support if needed.
• Review product details on our website or via Google using the model number, as most items are discoverable online.

If you reject an order upon delivery, a 7% service fee will be charged to cover cancellation and logisitical costs.

All our products are guaranteed. If any issue is reported upon delivery, we will issue a replacement or full refund.

Please note:
• Products cannot be tested before payment.
• We do not deliver items for display or trial purposes.
• You are required to make payment immediately upon delivery without delays or holding our delivery team.

You may test the product after delivery, but our delivery assistants:
• Will not assist in testing the product.
• Are not responsible for demonstrating or explaing how to operate it.

It is your responsbility to:
• Refer to the user manual.
• Contact us for support if needed.
• Review product details on our website or via Google using the model number, as most items are discoverable online.

If you reject an order upon delivery, a 7% service fee will be charged to cover cancellation and logisitical costs.

No, we currently do not have a showroom, and we do not deliver products for display or trial purposes.

We are a dedicated online e-commerce store, offering genuine products. Detailed information is available on our website, and additional product insights can be found on Google using the model numbers, as most products are discoverable online. If you need help or have questions, feel free to message us directly — we're happy to assist you!

You can directly message us on any of the social media platforms we operate on, or reach out via email at support@bless.mv. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

You can reach us on Viber or WhatsApp at 768-7167. Send us a message and we'll get back to you as soon as possible.

We always strive to be the best so we love hearing your thoughts. Should you have any feedback for us, please feel free to message us on our social media platforms and or email us at support@bless.mv

Once your order is placed, our team will prepare and deliver it within 1–24 hours. All products are 100% original, genuine, and in brand-new condition — each backed by our 24-hour product guarantee.

Our current average delivery time is 1–24 hours. If you’ve completed payment and attached the transfer slip during checkout, your order will be placed in our priority queue.

Most of our products are delivered free of charge within Malé. Additional delivery fees may apply depending on the location, quantity, size, and volume of your order.

Yes, at Bless Maldives, you can easily place orders directly to boats. A full advance payment is required for all boat deliveries. Once your order is complete, we will provide a photo proof of delivery and/or give you a confirmation call.

Yes, cash on delivery (COD) is available for most orders within Male'.

For Hulhumale':
• COD is accepted for small orders.
• For larger orders, payment must be made in advance via bank transfer.

Note: COD is not available for boat deliveries.
‍
‍Customers are required to pay immediately upon delivery. Delays or holding up our delivery team are costly.

We do not deliver products for display or trial purposes. All items are original and genuine. It is your responsibility to research the product details on our website or through Google using the model number.

If an order is rejected upon delivery, a 7% service fee will be charged to cover cancellation and logisitical costs.

All our products are guaranteed. If any issue is reported upon delivery, we will issue a replacement or full refund.

If you choose Cash on Delivery, please note:
• Products cannot be tested before payment.
• We do not deliver items for display or trial purposes.
• You are required to make payment immediately upon delivery without delays or holding our delivery team.

You may test the product after delivery, but our delivery assistants:
• Will not assist in testing the product.
• Are not responsible for demonstrating or explaing how to operate it.

It is your responsbility to:
• Refer to the user manual.
• Contact us for support if needed.
• Review product details on our website or via Google using the model number, as most items are discoverable online.

If you reject an order upon delivery, a 7% service fee will be charged to cover cancellation and logisitical costs.

You can cancel your order free of charge before it has been dispatched. Please contact us immediately via message or call 768-7167 to request cancellation.

Note: Orders are typically dispatched within a few hours—sometimes even faster—so timely communication is essential.
• If the order has already been dispatched, a 7% cancellation fee will apply to cover logistical costs.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our refund/replacement/return policy. We offer free refund/replacement/return if the conditions have been met.

Eligible Conditions: You may request a refund or replacement under the following conditions:
• The product was received with significant damage.
• The product was not delivered or is out of stock.
• You received an incorrect or missing item. (We maintain strict quality control, but in the rare case of such an error, we will issue a full refund or replacement.)

Ineligible Conditions:
• You ordered the wrong product or SKU.
• The product or its packaging is damaged.
• The product is non-refundable.
• Damage is due to improper use, electrical issues, or shocks.
• There is evident mishandling by the customer or third-party logistics.
• The product is not in original condition, is used, tested, submerged, missing parts or unsealable.
• The claim submitted is incomplete, unclear, or illegible.
• You provided incorrect delivery details.
• The request is based on a change of mind, dissatisfaction, or failure to read provided information.
• The 24-hour claim period has passed and the order status is marked as closed.
• The package was unclaimed and destroyed by the logistics provider.
• The issue resulted from Force Majeure (e.g. natural disasters, epidemics, war, customs delays, etc.).

Yes all of our products are original and genuine. We offer the highest quality appliances in the Maldives from leading international brands. Thousands of customers trust us because of this exact reason.

All our products are covered by a 24-hour guarantee from the time of purchase. If your item is faulty, we’ll replace it or issue a refund. Additionally, products returned within 30 days are eligible for conditional inspection; charges may apply.

Yes, you can switch a product; however, a 5% replacement fee based on your original order value will apply—regardless of whether the new item's value is equal, lower, or higher. This fee covers logistical costs. Please note that exchanges are not accepted if the packaging is damaged.

If you have just received your products then worry not, just message us on our social media platforms and or mail us at support@bless.mv and we'll have it replaced or refunded for you.

Although it is unlikely for genuine products to be faulty, if an issue occurs, we can take it in for diagnosis by our qualified third-party technicians. Repairs typically take 7 working days, though more time may be needed for complex items. Charges may apply depending on the nature of the issue. Please note that certain items cannot be repaired in the Maldives due to the absence of authorized workshops. We always aim to resolve such matters as quickly as possible.